Rogers: The Customer Service Department from HELL

Here we go again…another run around with Rogers! I seriously wonder why I don’t just cancel everything and move over to Bell Canada.

So, I cancelled my cable tv a couple of days ago after getting the run around with their reps about what channels the ICC World Cup would be viewed on. Come final game day, the big Sri Lanka vs India game and hold-behold, none of my channels are showing it. I call customer service and they tell me the system in under maintanence and to call back after noon. That would’ve been great and all if the friggin game wasn’t going to be over by noon.

Anyway, after getting the run around and dealing with incompetent manager and reps, I finally said transfer me to the retention department, I want to cancel my services! Rep in retention puts me on hold for 20-25 minutes and comes backs offer a $50 credit for the error. Lol. I almost lost it on her and said just cancel it, I don’t want it. So the services were set to cancel out on May 5th, but then this afternoon I get an email from the Desk of the Executive VP and Chief Marketing Officer, John Boynton. Here it is:

Account #000000000
Dear —–,

I understand you’re considering a change to your services. At Rogers, we have many options to meet your needs and we would appreciate your feedback and ideas on how we can improve.

Call this number: 1 877 232-3028 before May 3, 2014 to speak directly to one of our representatives about your experience and potential solutions.
I hope you’ll reconsider.

Sincerely,

J. Boynton
Let’s talk about what we can do for you.

So I call them…couldn’t hurt, right? Wrong! This call was even worst than the original. 15 minutes on the line and buddy can’t find my account. Here’s my email their Office of the President.

I received an email today from your “desk of the executive VP & CMO”, telling me that you’re not ready to let me go as a customer and to call a phone number to so your reps can fix my problem and gain back my business.

It’s funny how when I call, I get someone who cannot find my account althought I provided him with 2 phone numbers and an account number, email address and my full mailing address. After 15 minutes he tells me I can’t help you.

I tell him to transfer me to office of the president and/or management department and he drops me into the queue to speak to another customer service representative.

Dear Mr. Executive VP and CMO, John Boynton: this is what’s wrong with your services and why I am leaving rogers after 10+ years of being a loyal customer; your reps don’t have a friggin clue what they are doing. Your email brought some hope to the bitterness of my last interaction with your reps, but today’s interaction has left me disgusted and wanting to cancel even my internet service with you guys just as soon as I get Bell canada to confirm when they’ll come in to make the switch.

This is absolutely, beyond limitations the WORST customer service department I’ve ever dealt with.

I’ll keep you all posted on the frustrations that unfold with yet another run around from our fine friends at Rogers Communications.

Why Do Bad Things Happen To Good People?

Today, I am in tears. My heart is heavy and my mind confused and frazzled. I don’t understand how something so terrible could happen to such a beautiful human-being. This is not someone I am terribly close with. But everything I know about her and have learnt over the past few years of knowing her confirms that she is one of those people that are perfect or appears to be. She’s got class, a warm heart, respect and kindness. She’s a good colleague, friend, worker and probably a good sister, daughter and wife. She has one of those killer smiles and personalities that make you want to smile just for interacting with her.

My not-so-close friend and colleague was recently diagnosed with Leukaemia. From her respond to my email earlier today, she mentioned she was feeling slightly better today after a long-few weeks. It’s probably due to completing her first round of chemo. I don’t know. I don’t know much about cancer or Leukaemia for that matter, except the few articles I read after hearing this horrifying news today. She’s supposed to begin another round of chemo in the near future. But I’ve been told, she may need a bone marrow transplant. Luckily, she has a sister, who we’re hoping will be a match. If not, a few of her really close friends, husband and even boss are going to be tested to try to see if they’re a match.

At this point, if her sister isn’t a match, even I would go and be tested. I mean, how could I not? She’s just that type of person, that you just want to do anything you can to help her get through this. I can’t help but cry. I mean, how? How could someone so nice end up with Leukaemia? It just doesn’t make sense! Never in my right mind would I have imagined something anything terrible happen to a person like her.

I wish I was closer to her; I’d be by her side and hold her hand and make her laugh and forget all of this is happening or ever happened. I’d tell her that this is a massive bump in the road but all of us people that care for her will guide her past this. I’d tell her that after all this is done we’d celebrate like crazy teenagers. I’d tell her…I don’t know. I don’t know what else I’d tell her, except that she is an amazing person, doesn’t deserve this and she’s always in my prayers.

I’ve never had someone close/not-so-close to me diagnosed with cancer. I have but I wasn’t aware of it until it was all over. But this is happening now; which may be why I’m so emotional.

Please pray for my friend. Please send her blessings and duas, as am I.

Happy Maha-Ashtami

Durga-mataI am not a very religious person. Matter-of-fact, I barely even go to the temple any more and rarely pray. But deep in my heart I know that God exists. I just don’t believe in all the man-made rules and teachings. Because I grew up in a home where my mother was quite religious and it was mandatory for all of us to participate during religious and cultural events, I’ve become accustom to those events. Plus, I have a daughter now and I’d like for her to learn and get to know her religion and culture, even if she decides to not follow it once she begins to understand it. I wouldn’t force our religion or culture on her. But yes, I don’t want to deprive her of it either.

Anyway, today is Durga Ashtami. The Goddess Durga is prayed to today. It is the end of a nine-day fast, Navratri. Navratri is the festival of worshipping Durga (Goddess). There are nine reincarnations of Durga/Shakti; Brahmcharñi, Chandraghanta, Kushmanda, Skandamata, Katyayani, Kalratri, Mahagauri and Siddhidatri. I’ve got links below to allow you to read up  the complete meaning and details of Navratri.

Part of the celebration today, we are to ask for blessings from nine-virgins (Kanchak). Since,  I won’t be able to go to the temple early this morning, I prayed last night and this morning asked my little Kanchak, Ni for blessings. I also prepared Halwa, Black Chanay and Rotis to take to the temple this evening.

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Home Sweet Home: Keeping Your Home Fresh & Clean

Spring is here or so it’s supposed to be and it’s that time of year to clean, clean and deep clean your home.

I hate spring cleaning. I hate having to do a deep cleaning once/twice a year that is going to take me 6-8 hours to complete. So, I’ve worked out a schedule for myself; daily, weekly, monthly and seasonally to make sure my house always looks fresh and clean. My schedule makes the whole “spring cleaning” seem like a breeze. Matter-of-fact, I really on change the bathroom, living room and bedroom accessories to give my home a new/fresh look and the seasonal stuff isn’t hard to do, because everything else constantly gets gone.

Here’s my schedule and what I do during each instance:

homeFresh

Share your tips and secrets for maintaining your home and keeping it looking amazing with me and maybe I’ll feature you in one of my posts!

Ni’s 17 Month Birthday Letter

Happy Belated 17 Month Birthday, pumpkin pie!

This month has been a busy one. We finally found a paediatrician that knows what she’s doing, she understands your health situation and is willing to investigate! She’s absolutely fantastic and I’m finally seeing a light at the end of this tunnel you were stuck in.

Along with that, you’ve also grown this month. You’re already 81cm, that’s only 99cm away from mommy’s height and 119cm away from daddy’s! Plus you can now say “cookie,” your name, and sing songs. It’s amazing seeing how quickly you’re growing up. You’re becoming more independent daily. You even like to eat with a spoon all by yourself.

Besides that, this month hasn’t been all that exciting. Mommy and daddy just love seeing you grow up and become a beautiful little girl that you’re becoming. The weather is finally getting nicer, so I’m really hoping to start taking you out for walks on the weekend and sometimes in the evenings. Plus, we’ll even go the nearby playground, where you can use the slide and swings. Oh, I can’t wait!

But for now, baby girl, remember that mommy and daddy love you dearly. You are our pride and joy and we’ll always be here for you, no matter what. Love you pumpkin!

Happy Birthday again! Xoxo

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